Recurring billing services offer convenience for customers and a steady income stream for companies. To have a successful subscription business, you need a recurring billing system that is easy for customers to use, and that helps your employees access, process, and interpret data in a variety of ways.
Give Consumers the Ability to Help Themselves
Subscribers don’t want to have to call customer service and wait on hold every time they have a question or want to make a change. They want to take care of things themselves whenever possible. Choose a subscription billing service that makes it easy for customers to subscribe, change their billing and payment information, choose a different plan, and view past transactions any time they want.
Subscription DNA has a Secure Subscriber Portal that allows consumers to take care of many common issues without having to speak with a customer service representative. Subscribers can log in and manage their subscriptions and payment methods. They can also make changes to their account profiles, view their transaction histories, and perform other functions quickly and easily at a time that is convenient for them. Our web services API can help you create your own application and push or pull subscriber data as needed.
Analyze Customer Data
To run a successful business, you need to understand who your customers are and what they want and need. That requires data that can be parsed and manipulated in a variety of ways to give you insights that you can use to make informed business decisions. For instance, you should be able to compile reports on groups of customers with data broken down by geographic area, plan selected, or other criteria. You should also be able to look at records related to specific individuals.
Subscription DNA’s software can allow you to view subscriber and subscription data from several perspectives. Data can be filtered to create reports on the behavior of groups or specific individuals.
Organize Information about Individual Customers
You may need to keep notes about subscribers related to their purchases, billing issues, complaints, interactions with customer service representatives, and other matters. Having the ability to consolidate that information in one place can help you provide a better experience and keep your customers loyal.
Subscription DNA’s CRM can allow you to conveniently manage notes and reminders about both general matters and specific customers. That can help your team stay organized so you can communicate with users and efficiently share information internally.
Learn More about Recurring Billing Software
Subscription DNA’s SaaS platform can make it easier to manage your subscription billing. Our front-end options can allow customers to log in to their accounts directly from your website. With our software, your team can manage accounts, automate invoicing, communicate with customers, and generate and analyze reports. Contact us today to learn more.